SUPREM COACHING

'cause humanity matters

Suprem Coaching is the right organisation for managers and employees in the hospitality and tourism industry, who want to progress. Many years of working experience in the trade allow our experts to guide and help those who are in need of new and different inspirations.

The main aim of Suprem Coaching is to motivate, discuss and find solutions for any kind of problem working with other people.

ur coaching programmes are designed with and for everyone individually. At our first meeting we will find out if we can work together and how we want to proceed further. Goals to satisfy both parties are set at this meeting.

If you would like to have more information on the topic, please do not hesitate to contact us.

Stress management

Especially in the hospitality and tourism industry many stressful situations can occur. We want to help you to find a way out of stressful situations. Topics relating to negative stress can include:

Self analyses

• Time management (setting of priorities)
• ealing with international guests
• oping of unforeseen situations
• anaging colleagues

Customer relation management (CRM)

Everyone who is working in the hospitality industry must have the goal to satisfy the customer. Goal is that the customer remembers his stay with you, further you want him to come back to your establishment.

The following steps are only a few points where Suprem Coaching will help you to reach your target.

Getting to know your client

• How to satisfy the customer
• ow to make the stay unforgettable
• Remembering the client
• Making the client remember you

Employee relation management (ERM)

Employees represent the company. Only with the right companies philosophy and a happy and motivated employee, customer satisfaction is possible. Following are a few steps which are important to consider in employees relation management.

Motivation

• Responsibilities
• Time and stress management
• Further education
• Relationship to the management

Intercultural awareness

Working in the hospitality industry gives us the opportunity to meet people of many different cultures. Often we have problems to be open towards them.

Suprem Coaching focuses with the following points on steps, which should be observed when getting in touch with different peoples.

Stereotypes and prejudices

• Ways of communication
• Ways of service
• Time relations
• Values
• Culture shock